British Airways Customer Excellence Award 2023
April 15, 2024
The Royal Yacht Hotel receives British Airways Holidays accolade in recognition of customer excellence.
Royal Yacht Hotel is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2023. The hotel has been recognised for the great lengths it has gone to in making every customer’s stay memorable and every holiday truly count.
Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world. Royal Yacht Hotel received an overall score of 4.6/5.
British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking each and every one of its customer’s holidays seriously. It uses customer feedback to identify top-rated hotels as part of its commitment to provide high-quality holidays.
Reviews are certified by Feefo, the world’s largest verified buyers review platform. British Airways Holidays customers are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.
British Airways Holidays gathered 72,283 independent reviews in 2023 and is awarding 730 Customer Excellence Awards across the globe to recognise their top-rated hotels.
General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”
