FAQs

Your questions, answered

Good to know

Before you ask

The answers our team gives most often — from check-in times to parking. Can't find what you need? Call the front desk and we'll help directly.

Can you cater for dietary requirements?

Yes. Every menu carries vegetarian, vegan and gluten-free options, and our chefs are happy to adapt dishes.

Do I need to book a table?

We recommend booking for The Grill and for Sunday lunch. Café Zephyr and our bars welcome walk-ins throughout the day.

Are dogs welcome at the hotel?

Assistance dogs are welcome throughout the hotel. We're unable to accommodate other pets in the bedrooms, restaurants or spa.

Is there Wi-Fi throughout the hotel?

Yes, complimentary high-speed Wi-Fi is available in every bedroom and across all public areas.

What time is check-in and check-out?

Check-in is from 3:00pm and check-out is by 11:00am. Early check-in and late check-out can often be arranged.

Does the hotel have parking?

There are several public car parks within a short walk of the hotel on the Weighbridge.

How far is the airport?

Jersey Airport is around 15 minutes by taxi. We are happy to arrange a transfer ahead of your arrival.