British Airways Customer Excellence Award

The Royal Yacht Hotel & Spa is delighted to announce that it has received a British Airways Customer Excellence Award for 2019.  This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.

The Royal Yacht Hotel & Spa received an overall score of 9.0/10.

British Airways Holidays is one of the UK’s leading tour operators.  As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels.  British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.  Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality.  Participants also give the hotel an overall score out of ten.  Find out more about Reevoo at ba.com/reviews.

British Airways Holidays has gathered over 102,000 independent hotel reviews this year.  In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognise their top-rated hotels.

“Royal Yacht Hotel has been distinguished by British Airways Holidays customers for delivering a superior customer experience.  We are delighted to confirm that you that you are one of our top-rated hotels for 2019” said Claire Bentley, Managing Director of British Airways Holidays.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without the work of our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

 

‘Loved by Guests’ Award

The Royal Yacht has received another ‘Loved by Guests’ Award from Hotels.com 

We are absolutely delighted to receive this award from Hotels.com for the third year in a row.

The ‘Loved by Guests’ Awards is an annual awards programme based on genuine guest reviews and experiences registered on the hotels.com online accommodation site. The company celebrates and recognises the hotels that have achieved the best average review rating, determined by over 20 million genuine and trusted reviews from the guests of the hotels.

These awards are awarded exclusively to hotels whose score is equal to or higher than 9 points, to a maximum of 10. This fact alone reveals the exceptional level of quality and excellence of the services and facilities offered by The Royal Yacht to all our customers who visited us during 2019 and that leaves us feeling extremely satisfied.

Loved by Guests Award

“Receiving this award again for a third time is a credit to our staff and all the hard work that they do”, Mr Vieira, General Manager at The Royal Yacht said;

“I would also like to express my appreciation to the guests who choose The Royal Yacht and show their love for our hotel, via reviews, resulting in another ‘Loved by Guests’ award – thank you for all your support”

‘Loved by Guests’ Award

The Royal Yacht has received a ‘Loved by Guests’ Award from Hotels.com 

We are absolutely delighted to receive this award from Hotels.com for a second year running.

The ‘Loved by Guests’ Awards is an annual awards programme based on genuine guest reviews and experiences registered on the hotels.com online accommodation site. The company celebrates and recognises the hotels that have achieved the best average review rating, determined by over 20 million genuine and trusted reviews from the guests of the hotels.

These awards are awarded exclusively to hotels whose score is equal to or higher than 9 points, to a maximum of 10. This fact alone reveals the exceptional level of quality and excellence of the services and facilities offered by The Royal Yacht to all our customers who visited us during 2018 and that leaves us feeling extremely satisfied.

RY Hotels.com Winner

“Receiving this award again, for a second year running is a credit to our staff and all the hard work that they do”, Mr Vieira, General Manager at The Royal Yacht said;

“I would also like to express my gratitude to the customers who choose The Royal Yacht and leave us these fantastic reviews – thank you for all your support”

World Travel Awards Winner

 

We are delighted to have been awarded ‘Jersey’s Leading Hotel 2018’ at the World Travel Awards…

The World Travel Awards serves to acknowledge, reward and celebrate excellence across the global travel and tourism industry. Each year the World Travel Awards acknowledge the world’s best hotels in a multitude of different categories. This year, the 25th World Travel Awards took place in Athens on 30th June 2018 at the Zappeion Megaron Hall.

The Royal Yacht was honoured to be awarded ‘Jersey’s Leading Hotel 2018’. This award is one of many awarded to the hotel this year. It is another reminder of the fantastic hospitality that the hotel offers and a credit to all of our incredible staff who make the hotel as fabulous as it is!

General Manager, Mr. Vieira said “It has been a fantastic year for us, having also won Hotel of the Year at the Jersey Style Awards and receiving a place in the TripAdvisor ‘Hall of Fame’. To win ‘Jersey’s Leading Hotel’ at such a prestigious awards ceremony is an honour. We are a one-stop shop, a mini resort in the centre of St Helier with fantastic facilities, 3 restaurants, 4 bars and an award-winning Spa. However it seems to be the genuine caring and attentiveness of our staff that our guests seem to enjoy most and this award is a credit to them”

World Travel Awards 2018

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TripAdvisor Hall Of Fame

The Royal Yacht has been included in the TripAdvisor ‘Certificate of Excellence Hall of Fame’

This has been awarded to us having received a ‘Certificate of Excellence’ for 5 consecutive years…

The Certificate of Excellence honours hotels that deliver ‘consistently great service across the world’. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year. We are delighted to have received this award for a number of years and are honoured to have now achieved ‘Hall of Fame’ status. This is a tribute to our hard-working and friendly staff, our delicious food and drink offering and top class facilities.

Earlier this year, we also received a ‘Loved by Guests’ award from Hotels.com, recognising our excellent level of guest services, based on guest reviews and experiences.

RY TripAdvisor Certificate of Excellence