British Airways Customer Excellence Award 2023

The Royal Yacht Hotel receives British Airways Holidays accolade in recognition of customer excellence.

Royal Yacht Hotel is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2023. The hotel has been recognised for the great lengths it has gone to in making every customer’s stay memorable and every holiday truly count.

Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world. Royal Yacht Hotel received an overall score of 4.6/5.

British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking each and every one of its customer’s holidays seriously. It uses customer feedback to identify top-rated hotels as part of its commitment to provide high-quality holidays.

Reviews are certified by Feefo, the world’s largest verified buyers review platform. British Airways Holidays customers are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

British Airways Holidays gathered 72,283 independent reviews in 2023 and is awarding 730 Customer Excellence Awards across the globe to recognise their top-rated hotels.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

World Travel Awards 2022

The Royal Yacht is delighted to have won ‘Jersey’s Leading Hotel’ at the World Travel Awards 2022 in Mallorca. 

The gala ceremony was held in Mallorca at the Hilton Mallorca Galatzo Hotel on Saturday 1^st October. The Royal Yacht was awarded ‘Jersey’s Leading Hotel’ for the 6th time (previously claiming the award in 2020, 2018, 2012, 2011 & 2010).

Mr Vieira, Hotel General Manager, pictured with the World Travel Award Certificate

The World Travel Awards serves to acknowledge, reward and celebrate excellence across the global travel and tourism industry. Each year the World Travel Awards acknowledge the world’s best hotels in a multitude of different categories. According to Hospitality Net ‘the WTA brand is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire’.

General Manager, Mr. Vieira said “It’s an honour to receive the award for ‘Jersey’s Leading Hotel’ at the World Travel Awards once again. It has been a busy year for the hotel. We are delighted to have been recognised by our guests, industry partners, friends and followers and thank them greatly. This award is a display of the continu­ed consistency, hard work and level of service shown by all our staff and it is with great pride that these acknowledgements are announced.”

British Airways Customer Excellence Award

The Royal Yacht Hotel & Spa is delighted to announce that it has received a British Airways Customer Excellence Award for 2019.  This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.

The Royal Yacht Hotel & Spa received an overall score of 9.0/10.

British Airways Holidays is one of the UK’s leading tour operators.  As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels.  British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.  Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality.  Participants also give the hotel an overall score out of ten.  Find out more about Reevoo at ba.com/reviews.

British Airways Holidays has gathered over 102,000 independent hotel reviews this year.  In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognise their top-rated hotels.

“Royal Yacht Hotel has been distinguished by British Airways Holidays customers for delivering a superior customer experience.  We are delighted to confirm that you that you are one of our top-rated hotels for 2019” said Claire Bentley, Managing Director of British Airways Holidays.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without the work of our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

‘Loved by Guests’ Award

The Royal Yacht has received another ‘Loved by Guests’ Award from Hotels.com 

We are absolutely delighted to receive this award from Hotels.com for the third year in a row.

The ‘Loved by Guests’ Awards is an annual awards programme based on genuine guest reviews and experiences registered on the hotels.com online accommodation site. The company celebrates and recognises the hotels that have achieved the best average review rating, determined by over 20 million genuine and trusted reviews from the guests of the hotels.

These awards are awarded exclusively to hotels whose score is equal to or higher than 9 points, to a maximum of 10. This fact alone reveals the exceptional level of quality and excellence of the services and facilities offered by The Royal Yacht to all our customers who visited us during 2019 and that leaves us feeling extremely satisfied.

“Receiving this award again for a third time is a credit to our staff and all the hard work that they do”, Mr Vieira, General Manager at The Royal Yacht said;

“I would also like to express my appreciation to the guests who choose The Royal Yacht and show their love for our hotel, via reviews, resulting in another ‘Loved by Guests’ award – thank you for all your support”

‘Loved by Guests’ Award

The Royal Yacht has received a ‘Loved by Guests’ Award from Hotels.com 

We are absolutely delighted to receive this award from Hotels.com for a second year running.

The ‘Loved by Guests’ Awards is an annual awards programme based on genuine guest reviews and experiences registered on the hotels.com online accommodation site. The company celebrates and recognises the hotels that have achieved the best average review rating, determined by over 20 million genuine and trusted reviews from the guests of the hotels.

These awards are awarded exclusively to hotels whose score is equal to or higher than 9 points, to a maximum of 10. This fact alone reveals the exceptional level of quality and excellence of the services and facilities offered by The Royal Yacht to all our customers who visited us during 2018 and that leaves us feeling extremely satisfied.

“Receiving this award again, for a second year running is a credit to our staff and all the hard work that they do”, Mr Vieira, General Manager at The Royal Yacht said;

“I would also like to express my gratitude to the customers who choose The Royal Yacht and leave us these fantastic reviews – thank you for all your support”