British Airways Customer Excellence Award 2023

The Royal Yacht Hotel receives British Airways Holidays accolade in recognition of customer excellence.

Royal Yacht Hotel is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2023. The hotel has been recognised for the great lengths it has gone to in making every customer’s stay memorable and every holiday truly count.

Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world. Royal Yacht Hotel received an overall score of 4.6/5.

British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking each and every one of its customer’s holidays seriously. It uses customer feedback to identify top-rated hotels as part of its commitment to provide high-quality holidays.

Reviews are certified by Feefo, the world’s largest verified buyers review platform. British Airways Holidays customers are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

British Airways Holidays gathered 72,283 independent reviews in 2023 and is awarding 730 Customer Excellence Awards across the globe to recognise their top-rated hotels.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

British Airways Customer Excellence Award

The Royal Yacht Hotel & Spa is delighted to announce that it has received a British Airways Customer Excellence Award for 2019.  This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.

The Royal Yacht Hotel & Spa received an overall score of 9.0/10.

British Airways Holidays is one of the UK’s leading tour operators.  As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels.  British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.  Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality.  Participants also give the hotel an overall score out of ten.  Find out more about Reevoo at ba.com/reviews.

British Airways Holidays has gathered over 102,000 independent hotel reviews this year.  In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognise their top-rated hotels.

“Royal Yacht Hotel has been distinguished by British Airways Holidays customers for delivering a superior customer experience.  We are delighted to confirm that you that you are one of our top-rated hotels for 2019” said Claire Bentley, Managing Director of British Airways Holidays.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without the work of our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”