British Airways Customer Excellence Award 2023

The Royal Yacht Hotel receives British Airways Holidays accolade in recognition of customer excellence.

 

Royal Yacht Hotel is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2023. The hotel has been recognised for the great lengths it has gone to in making every customer’s stay memorable and every holiday truly count.

 

Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world. Royal Yacht Hotel received an overall score of 4.6/5.

 

British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking each and every one of its customer’s holidays seriously. It uses customer feedback to identify top-rated hotels as part of its commitment to provide high-quality holidays.

 

Reviews are certified by Feefo, the world’s largest verified buyers review platform. British Airways Holidays customers are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

 

British Airways Holidays gathered 72,283 independent reviews in 2023 and is awarding 730 Customer Excellence Awards across the globe to recognise their top-rated hotels.

 

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

 

 

 

 

Save the date! Our January Sale!

British Airways Customer Excellence Award

The Royal Yacht Hotel & Spa is delighted to announce that it has received a British Airways Customer Excellence Award for 2019.  This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.

The Royal Yacht Hotel & Spa received an overall score of 9.0/10.

British Airways Holidays is one of the UK’s leading tour operators.  As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels.  British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.  Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality.  Participants also give the hotel an overall score out of ten.  Find out more about Reevoo at ba.com/reviews.

British Airways Holidays has gathered over 102,000 independent hotel reviews this year.  In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognise their top-rated hotels.

“Royal Yacht Hotel has been distinguished by British Airways Holidays customers for delivering a superior customer experience.  We are delighted to confirm that you that you are one of our top-rated hotels for 2019” said Claire Bentley, Managing Director of British Airways Holidays.

General Manager, Mr Vieira said: “We are delighted to have received this award from British Airways in recognition of our consistently high ratings by British Airways Holidays customers. We are honoured and proud of this achievement and this would not have been possible without the work of our dedicated and hardworking team. I would like to say a big thank you to my team and of course to the BA customers.”

 

Our biggest sale of the year 2020

Save the date – Tuesday 7th January 2020

Don’t miss out on our biggest sale of the year – it happens for one day only! All bookings must be made on Tuesday 7th January to receive our unbeatable rates! You can book direct with us online via our website or call our reservations team.

Rates will be released on Tuesday 7th January – not to be missed!

 

Available for stays between 7th January and 30th April 2020.

Excludes 14th & 15th February, Easter.

All of the above subject to availability

The Grand Gorilla Auction

£1,146,500 raised for Durrell

The Grand Gorilla Auction

£1,146,500 raised for Durrell

The Grand Gorilla Auction

£1,146,500 raised for Durrell

The Grand Gorilla Auction

Re-Wilding and The Royal Yacht Hotel 

This year it is 60 years since Gerald Durrell established the Jersey Zoo, with its main objective to save endangered species from extinction.  In a way to celebrate this milestone, Durrell’s team led by CEO Dr Lesley Dickie launched a re-wilding initiative to create the largest public art trail up to date on the island with a view to get children away from their computer games and entice families out of their homes to have fun going on an island search for a total of 85 silverback and young gorillas and get them more connected to nature. As part of the campaign they aimed to raise critical funds needed to build a new state of the art home for their troop of Gorillas. The troop of gorilla sculptures were painted by many renowned local and international artists, some of who travelled from all parts of the globe to do so, although the smaller gorillas were painted by many of the island local schools and communities. 

James Taylor Durrell Gorillas

Durrell approached The Royal Yacht Hotel, to see if they might be interested in sponsoring one of the gorillas.  James Taylor and his family Geraldine, Charlie and Cara are very passionate believers in what Durrell are trying to achieve. Therefore, James, who is the Chairman and Chief Executive Officer of the Hotel had absolutely no hesitation in getting on board with this initiative.  Furthermore he was not just prepared to sponsor a gorilla, he was delighted to make a large donation becoming one of the project official suppliers. 

We were invited to the launch of the trail at the zoo, to choose a gorilla for sponsoring and there was one that stood out amongst the rest “That Elusive Dodo”, created by the extremely talented portrait artist Oliver Winconek.  This amazing gorilla had a portrait of Gerald Durrell on one side and a Dodo on the other, which is so symbolic to the zoo.  The Royal Yacht Hotel has been delighted to have its name attributed to this magnificent, beautifully painted gorilla, which James and family have become very attached to themselves. 

The gorillas were situated in various areas all around the island and on 27th July, many families and visitors set off on the 77 day trail to find them and literally tens of thousands of photos were taken, many of which were published on the Durrell website and social media. Stephen Wilson, our Facilities and Maintenance Manager (pictured below) even went on a 11-week quest around our beautiful island in pursuit of the Elusive Dodo, (The Royal Yacht Hotel Gorilla) discovering the 40 silverback gorillas and 45 young ones. James always felt that this re-wilding initiative would be a great success, however he believes that this has gone way beyond anyone’s expectations. 

STEVE GORILLA TOUR

Now that the gorilla trail has finished, the gorillas were auctioned off on the 6th November 2019 by celebrity auctioneer Charles Hanson at The Royal Yacht Hotel.  This was publicised and live streamed for all to participate in, and bids came in from all over the world for these magnificent works of art, raising a total of £1,146,500, which will help in achieving Durrell’s vision for a wilder, healthier and more colourful world.

The Royal Yacht Go Wild Gorilla Auction

James would like to congratulate Durrell on their incredible achievement, which means that the gorillas in the zoo will now get a new home.  James would also like to give special thanks to Jacqueline McDermott & Steve Wilson for all of their hard work with this project.